Saga Travels Privacy Policy

At Saga Travels, we are dedicated to crafting unforgettable journeys inspired by literature and epic tales. The trust you place in us to plan your adventures is paramount, and protecting your personal data is a responsibility we take seriously. This Privacy Policy outlines how our online platform, "our site," collects, uses, discloses, and protects your information when you engage with our services, including bespoke package tours, custom itineraries, travel insurance, guided literary walks, adventure planning, cultural immersion experiences, and travel logistics and support.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This information falls into two main categories:

1.1 Personal Data You Provide Directly to Us

This includes any information you voluntarily provide when you:

• Inquire about or book our travel services (e.g., your name, contact details, passport information, dietary requirements, health conditions relevant for travel, emergency contacts, payment information).
• Create an account on our site.
• Subscribe to our newsletters or marketing communications.
• Participate in surveys, contests, or promotions.
• Communicate with us via email, phone, or other channels.

1.2 Automatically Collected Information

When you access and use our online platform, we may automatically collect certain information about your device and usage patterns, such as:

• IP address, browser type, operating system.
• Referring URLs, pages viewed, and the time spent on those pages.
• Device identifiers.
• Location data (based on your IP address or if you grant permission).
• Information collected through cookies and similar tracking technologies (please refer to our Cookie Policy for more details).

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our tourism services:

• To deliver our services: Processing your bookings, arranging bespoke tours, managing travel logistics, providing travel insurance, and ensuring a seamless travel experience.
• To communicate with you: Sending booking confirmations, updates about your travel itinerary, responding to your inquiries, and providing customer support.
• For personalization: Tailoring travel recommendations and content on our site to your interests and preferences, especially regarding literary and epic-themed journeys.
• For marketing: Sending you promotional materials about our services, special offers, or new literary-inspired tours that we believe may be of interest to you, in accordance with your communication preferences.
• For safety and security: Ensuring the safety of our travelers, complying with legal obligations, and preventing fraud.
• For site improvement: Analyzing usage patterns and technical data to enhance the functionality, performance, and user experience of our online platform.
• For legal compliance: Fulfilling our legal and regulatory obligations, including those related to international travel.

3. Sharing Your Information

We may share your personal data with third parties only when necessary and under strict conditions:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business and delivering our services, such as airlines, hotels, local tour operators for guided literary walks, insurance providers, payment processors, and IT support. These providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required by law, court order, or to cooperate with government and law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

For international travel, it is often necessary to transfer your data to service providers located outside of your country of residence (e.g., the country of your travel destination). We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have certain rights regarding your personal data, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require proof of identity before responding to your request.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal data, we will securely delete or anonymize it.

7. Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18 without appropriate consent, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Saga Travels

789 Flinders Lane, Suite 502

Melbourne, Victoria, 3000

Australia

Last Updated: 25 October 2023